Privacy Policy

This Privacy Policy ("Policy") is issued by jiliuu ("jiliuu," "we," "us," or "our"), the operator of the online gaming platform accessible at jiliuu.one ("Platform"). This Policy describes how jiliuu collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "Player") who access or use the jiliuu Platform, including all games, services, promotions, and customer support channels offered therein.

jiliuu is committed to protecting the privacy and security of your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC"). Where applicable, jiliuu also adheres to internationally recognised data protection standards to ensure your personal information is handled responsibly and securely.

This Policy applies to all personal data collected through your use of the jiliuu Platform, whether you are a registered player, a visitor browsing our site, or a prospective player considering registration. By accessing or using the jiliuu Platform, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team to discuss your options.

This Policy should be read together with jiliuu's Terms & Conditions, which govern your use of the Platform and are incorporated herein by reference.

jiliuu collects only the personal data that is necessary to provide you with a safe, secure, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:

2.1 Identity and Contact Information

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — you must be 21 years of age or older to register)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and mobile phone number
• Nationality and country of residence

2.2 Identity Verification (KYC) Documents

• Copies of valid Philippine government-issued identification documents, such as PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, or UMID
• Proof of address documents, such as utility bills, bank statements, or barangay certificates issued within the last three (3) months
• Source of funds documentation where required by our Anti-Money Laundering (AML) compliance obligations

2.3 Financial Information

• Payment method details, including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal requests, and bonus redemptions
• Wallet balances and account statement data

2.4 Gaming and Behavioural Data

• Game play history, including games played, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage, including deposit limits, session limits, and self-exclusion requests
• Bonus and promotion participation history
• Customer support interaction records, including chat transcripts and email correspondence

2.5 Technical and Device Data

• IP address and approximate geolocation data
• Device type, operating system, browser type and version
• Unique device identifiers and mobile advertising IDs
• Log data, including access times, pages viewed, and referring URLs
• Cookie and tracking technology data (see Section 7 for full details)

jiliuu collects your personal data through the following channels and methods:

• Direct Collection: Information you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions and surveys.
• Automated Collection: Technical and behavioural data collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies when you access and use the Platform. See Section 7 for more details.
• Third-Party Sources: Identity verification and fraud prevention data received from our KYC and AML service providers; payment confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors; and publicly available information used to verify your identity or detect fraudulent activity.
• Regulatory Sources: Information received from PAGCOR, the NPC, law enforcement agencies, or other regulatory bodies in connection with our legal and compliance obligations.

jiliuu uses your personal data for the following purposes:

jiliuu will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

jiliuu processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the gaming services, process payments, and manage your account as described in our Terms & Conditions.
• Legal Obligation: Processing is required to comply with our legal and regulatory obligations, including KYC/AML requirements mandated by PAGCOR, the Anti-Money Laundering Council (AMLC), and other applicable Philippine regulatory bodies.
• Legitimate Interests: Processing is necessary for jiliuu's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: Where required by law, jiliuu will obtain your explicit consent before processing your personal data for specific purposes, such as direct marketing communications. You may withdraw your consent at any time by contacting our support team.

jiliuu does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification and document authentication services used to fulfil our KYC obligations and verify your age and identity.
• Fraud Prevention and AML Services: Specialist fraud detection and anti-money laundering screening providers used to protect the integrity of the Platform and comply with AMLC requirements.
• Game Software Providers: Licensed game developers and content providers whose games are hosted on the jiliuu Platform, to the extent necessary to provide game services and resolve disputes.
• Customer Support Platforms: Third-party live chat and customer relationship management (CRM) tools used to manage and respond to your support enquiries.
• Regulatory and Law Enforcement Authorities: PAGCOR, the NPC, the AMLC, the Bureau of Internal Revenue (BIR), Philippine law enforcement agencies, and other competent authorities, where disclosure is required by law, court order, or regulatory directive.
• Professional Advisers: Legal counsel, auditors, and other professional advisers engaged by jiliuu in connection with the operation of the Platform, subject to strict confidentiality obligations.

All third parties with whom jiliuu shares your personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purposes and in accordance with jiliuu's instructions.

jiliuu uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its proper functioning, and gather analytical insights that help us improve our services. A cookie is a small text file placed on your device when you visit the Platform.

jiliuu uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how players use the Platform, including pages visited, time spent, and error messages encountered. This data helps jiliuu identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred payment methods, and responsible gaming tool configurations, to provide a more personalised experience.
• Marketing and Targeting Cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies may track your activity across sessions.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the jiliuu Platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

jiliuu retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations and BIR record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive or ongoing investigation.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required in connection with a dispute or legal proceeding.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years thereafter, to demonstrate compliance with consent requirements.
• Technical and Log Data: Retained for up to twelve (12) months, unless required for longer in connection with a security investigation or legal proceeding.

Upon expiry of the applicable retention period, jiliuu will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless retention is required by a specific legal obligation or ongoing regulatory matter.

jiliuu implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the jiliuu Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored on jiliuu's servers, including KYC documents and financial records, is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data is strictly limited to authorised jiliuu personnel and service providers who require it to perform their specific functions. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Regular Security Audits: jiliuu conducts regular internal and third-party security audits, penetration testing, and vulnerability assessments to identify and remediate potential security weaknesses.
• Incident Response: jiliuu maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, jiliuu will notify the NPC and affected players in accordance with the requirements of the Data Privacy Act of 2012.
• Staff Training: All jiliuu personnel who handle personal data receive regular training on data protection obligations, security best practices, and the requirements of the Data Privacy Act of 2012.

While jiliuu takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. jiliuu cannot guarantee absolute security, and you acknowledge that you provide your personal data at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying jiliuu immediately if you suspect any unauthorised access to your account.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiliuu:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, and used, as described in this Policy.
• Right to Access: You have the right to request a copy of the personal data jiliuu holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate, incomplete, or outdated personal data held by jiliuu.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, or where processing is unlawful, subject to jiliuu's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiliuu's legitimate interests, on grounds relating to your particular situation.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that jiliuu has violated your data privacy rights. The NPC can be contacted at privacy.gov.ph.

To exercise any of the above rights, please contact jiliuu's Data Protection Officer at [email protected] with a clear description of your request. jiliuu will respond to all verified requests within fifteen (15) business days, in accordance with the requirements of the Data Privacy Act of 2012. jiliuu may request proof of identity before processing your request to ensure the security of your personal data.

The jiliuu Platform is strictly intended for adults who are 21 years of age or older, in compliance with PAGCOR regulations governing online gaming in the Philippines. jiliuu does not knowingly collect, process, or store personal data from individuals under the age of 21.

All prospective players are required to complete jiliuu's KYC age verification process before accessing real-money gaming features. Valid Philippine government-issued identification is required to confirm that you meet the minimum age requirement. Any account found to be held by a person under 21 years of age will be immediately suspended, all associated winnings forfeited, and deposits returned at jiliuu's sole discretion.

If you are a parent or guardian and believe that a minor has registered on the jiliuu Platform or provided personal data without your consent, please contact us immediately at [email protected]. jiliuu will take prompt action to investigate and, where confirmed, delete the minor's personal data and close the associated account.

jiliuu primarily processes and stores your personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located in other countries, including but not limited to game software providers, cloud infrastructure providers, and fraud prevention services operating internationally.

Where such international transfers occur, jiliuu ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC.
• Implementing contractual data protection clauses with all international service providers that require them to process your data in accordance with the Data Privacy Act of 2012 and this Policy.
• Conducting due diligence on all international service providers to verify their data security practices and compliance with applicable data protection laws.

By using the jiliuu Platform, you consent to the transfer of your personal data to international service providers as described in this section, subject to the safeguards outlined above.

jiliuu reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, jiliuu will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the jiliuu Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the changes, you must cease using the Platform and may request the closure of your account by contacting our support team.

jiliuu recommends that all players review this Privacy Policy periodically to stay informed of how their personal data is being handled. This is particularly important before making significant deposits or sharing additional personal information with jiliuu.

jiliuu has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact our DPO using the details below:

Data Protection Officer: jiliuu Data Privacy Office

Email: [email protected]

Platform: Via live chat on jiliuu.one (available 24/7)

Registered Address: jiliuu.one, Philippines

jiliuu's support team includes Filipino-speaking agents who are trained to handle data privacy enquiries with care and confidentiality. We aim to respond to all data privacy requests within fifteen (15) business days of receipt.

If you are not satisfied with jiliuu's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.