Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User," "Player," or "you") and jiliuu ("jiliuu," "we," "us," or "our"), the operator of the online gaming platform accessible at jiliuu.one ("Platform"). By creating an account, accessing, browsing, or using any part of the jiliuu Platform, you unconditionally accept and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

These Terms apply to all users of the jiliuu Platform, including registered account holders and visitors. jiliuu reserves the right to modify, update, or replace these Terms at any time. Continued use of the Platform following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

If you are accessing the jiliuu Platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms, and by accepting these Terms, you are doing so on behalf of that party.

To register and maintain an account on the jiliuu Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine law and PAGCOR regulations governing online gambling activities.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your jurisdiction of residence.
• You must not be a resident of, or accessing the Platform from, any jurisdiction where online gambling is prohibited or restricted by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of jiliuu, or an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the jiliuu Platform or any affiliated gaming platform.
• You must provide accurate, complete, and truthful information during registration and at all times thereafter.

jiliuu reserves the right to request proof of age and identity at any time. Accounts found to be held by persons under 21 years of age will be immediately suspended, all winnings forfeited, and deposits returned at jiliuu's sole discretion. Providing false information regarding your age or identity is a serious violation of these Terms and may result in permanent account closure and referral to relevant authorities.

Each individual may hold only one (1) registered account on the jiliuu Platform. The creation of multiple accounts by the same individual is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances or winnings therein.

During registration, you agree to provide accurate, current, and complete information as prompted by the registration form, including but not limited to your full legal name, date of birth, residential address, email address, and mobile number. You further agree to maintain and promptly update this information to keep it accurate and complete at all times.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party.
• Enable two-factor authentication (2FA) where available, as an additional layer of account security.
• Notify jiliuu immediately at [email protected] if you suspect any unauthorised access to or use of your account.
• Log out of your account at the end of each session, particularly when using shared or public devices.

jiliuu will not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account will be deemed to have been authorised by you unless you have notified jiliuu of a security breach in accordance with the above.

jiliuu reserves the right to suspend or terminate any account at its sole discretion, including where it suspects fraudulent activity, a breach of these Terms, or where required by applicable law or regulatory authority.

jiliuu supports a range of payment methods commonly used by Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and other approved local banking channels. All transactions on the jiliuu Platform are denominated in Philippine Peso (PHP / ₱) unless otherwise specified.

Deposits: The minimum deposit amount is ₱100. Deposits are generally credited to your jiliuu account instantly upon confirmation from the payment provider. jiliuu is not responsible for delays caused by third-party payment processors, network outages, or banking system maintenance.

Withdrawals: Withdrawal requests are subject to the following conditions:

• Your account must have completed the full KYC verification process before any withdrawal can be processed.
• The minimum withdrawal amount is ₱200. Withdrawal requests below this threshold will not be processed.
• Withdrawals will only be processed to a payment method registered in your name and previously used for deposits, where applicable.
• jiliuu reserves the right to request additional documentation to verify the source of funds before processing any withdrawal.
• Withdrawal processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within 24 hours. Bank transfers may take 1–3 business days.
• Any active bonus wagering requirements must be fulfilled before a withdrawal can be initiated.

jiliuu does not accept deposits from third parties. All funds deposited must originate from a payment account held in your own name. Any deposits identified as originating from a third party will be returned and the associated account may be suspended pending investigation.

jiliuu offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and event-based promotions tied to the Philippine gaming calendar (e.g., PBA season, Pasko promotions). All bonuses are subject to the following general terms, as well as any specific terms communicated at the time the bonus is offered:

• Wagering Requirements: All bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier will be clearly stated in the specific bonus terms.
• Eligibility: Bonuses are available to eligible registered players only. jiliuu reserves the right to determine eligibility at its sole discretion.
• One Bonus at a Time: Unless otherwise stated, only one bonus may be active on your account at any given time. Opting into a new bonus while another is active may result in the forfeiture of the existing bonus.
• Expiry: All bonuses have an expiry period, after which any unused bonus funds and associated winnings will be removed from your account. Expiry periods are stated in the specific bonus terms.
• Abuse: jiliuu reserves the right to withhold, cancel, or reclaim any bonus where it reasonably suspects abuse, including but not limited to the use of multiple accounts, collusion, or exploitation of software errors.
• Game Contributions: Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live dealer games and table games may contribute at a lower rate. Specific contribution rates are detailed in the individual bonus terms.

jiliuu reserves the right to modify, suspend, or discontinue any bonus or promotional offer at any time without prior notice. In the event of any conflict between these general bonus terms and the specific terms of a particular promotion, the specific terms shall prevail.

All games available on the jiliuu Platform, including slots, live dealer games, fishing games such as Treasure Boat Fishing, bingo, and specialty titles like Crazy 777, are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

jiliuu uses certified Random Number Generator (RNG) technology for all applicable games. RNG systems are independently audited by accredited third-party testing laboratories to ensure fairness, randomness, and compliance with industry standards. Live dealer games are conducted by trained dealers in real-time studio environments and are subject to additional operational rules.

The following rules apply to all gameplay on the jiliuu Platform:

• All bets placed are final once confirmed. jiliuu will not reverse or cancel a confirmed bet except in cases of a verified technical malfunction.
• In the event of a technical malfunction, disconnection, or system error during gameplay, jiliuu reserves the right to void the affected round and return the wager to the player's account.
• Winnings will be credited to your account balance upon the conclusion of each game round, subject to verification.
• jiliuu reserves the right to void any bet or withhold any winnings where it has reasonable grounds to believe that the outcome was influenced by fraud, collusion, or exploitation of a software error.
• Maximum bet limits apply to certain games and bonus play. These limits are displayed within the game interface and must be observed at all times.

The following conduct is strictly prohibited on the jiliuu Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent ban, forfeiture of all balances and winnings, and referral to law enforcement authorities where appropriate:

• Registering more than one account, or registering on behalf of another person without their explicit consent.
• Providing false, misleading, or fraudulent information during registration or at any point during your use of the Platform.
• Using the Platform if you are under 21 years of age.
• Engaging in any form of cheating, collusion, match-fixing, or use of automated software (bots) to gain an unfair advantage.
• Exploiting software bugs, glitches, or errors in a manner that provides an unintended advantage.
• Engaging in money laundering, fraud, or any other illegal financial activity through the Platform.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the jiliuu Platform or its underlying software.
• Harassing, threatening, or abusing jiliuu staff, customer support agents, or other players.
• Using a VPN, proxy, or other technology to circumvent geographic restrictions or disguise your true location.
• Engaging in any activity that disrupts, overloads, or impairs the proper functioning of the jiliuu Platform.

jiliuu is committed to promoting responsible gaming and providing a safe, enjoyable environment for all Filipino players. We recognise that for a small number of individuals, gambling can become problematic, and we take our duty of care seriously.

jiliuu provides the following responsible gaming tools, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your jiliuu account.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Loss Limits: Set limits on the maximum amount you are willing to lose within a defined period.
• Self-Exclusion: Temporarily or permanently suspend your account if you feel you need a break from gambling. Self-exclusion requests are processed immediately upon request to our support team.
• Reality Checks: Receive periodic on-screen notifications reminding you of the time elapsed during your current session.

jiliuu strictly enforces its 21+ age policy and will not knowingly permit minors to access real-money gaming features. If you are concerned about your gambling habits or those of someone you know, we encourage you to seek professional support. jiliuu supports the responsible gaming initiatives promoted by PAGCOR and encourages players to gamble within their means.

For more information on responsible gaming tools available to you, please visit our Responsible Gaming page.

All content on the jiliuu Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall look and feel of the Platform ("Content"), is the exclusive property of jiliuu or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jiliuu Platform solely for your personal, non-commercial entertainment purposes, in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any Content without jiliuu's prior written consent.
• Modify, adapt, translate, or create derivative works based on any Content.
• Use any Content for commercial purposes or in connection with any third-party product or service.
• Remove or alter any copyright, trademark, or other proprietary notices contained in the Content.

The jiliuu name, logo, and all related marks are trademarks of jiliuu. Unauthorised use of any jiliuu trademark is strictly prohibited. Any feedback, suggestions, or ideas you provide to jiliuu regarding the Platform may be used by jiliuu without any obligation to compensate you.

To the fullest extent permitted by applicable law, jiliuu, its officers, directors, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of, or inability to use, the jiliuu Platform.

jiliuu's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your jiliuu account in the thirty (30) days immediately preceding the event giving rise to the claim.

jiliuu does not warrant that:

• The Platform will be available, uninterrupted, or error-free at all times.
• Any defects in the Platform will be corrected.
• The Platform or the servers that make it available are free of viruses or other harmful components.

The jiliuu Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

jiliuu collects, processes, and stores your personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the jiliuu Platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

jiliuu implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and jiliuu cannot guarantee absolute security.

jiliuu may share your personal data with third parties where required by law, regulatory authority, or as necessary to provide the services described in these Terms, including payment processors, KYC verification providers, and fraud prevention services. jiliuu will not sell your personal data to third parties for marketing purposes without your explicit consent.

For full details on how jiliuu collects, uses, and protects your personal data, please review our Privacy Policy.

jiliuu reserves the right to amend, update, or replace these Terms at any time and at its sole discretion. When material changes are made, jiliuu will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised accordingly.

Your continued use of the jiliuu Platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request the closure of your account by contacting our support team.

It is your responsibility to review these Terms regularly to stay informed of any updates. jiliuu recommends bookmarking this page and checking it periodically, particularly before making any significant deposits or engaging in high-value gameplay.

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute between you and jiliuu arising out of or relating to these Terms or your use of the Platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. You may initiate this process by contacting jiliuu's customer support team at [email protected] with a detailed description of your complaint.

If the dispute cannot be resolved through negotiation within thirty (30) days of the initial complaint, either party may submit the dispute to binding arbitration in accordance with the applicable rules of the Philippine Dispute Resolution Center, Inc. (PDRCI), or such other arbitration body as the parties may agree. The arbitration shall be conducted in English, in Manila, Philippines.

Nothing in this clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect its rights pending the outcome of arbitration.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the jiliuu Platform, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week.

Customer Support: Available via live chat on the jiliuu Platform at any time.

Email: [email protected]

Registered Address: jiliuu.one, Philippines

For responsible gaming concerns, self-exclusion requests, or account closure, please contact our support team directly via live chat for the fastest response. Our Filipino-speaking agents are trained to handle sensitive matters with care and confidentiality.